SHIPPING & RETURNING

Shipping Policy

At QUIEZE, we want your shopping experience to be smooth and worry-free. Below you’ll find all the details about our shipping process.

• Free Shipping: Orders over $99 qualify for free standard shipping.

• Flat Rate Shipping: For orders under $99, a flat shipping fee of $9.99 per order applies.

• Delivery Time: Most orders arrive within 12–16 business days after processing. Please note that delivery times may vary depending on your location and seasonal demand.

• Order Processing: Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

We currently ship to most countries across Europe and the United States. If you are unsure whether we deliver to your area, feel free to contact our customer service team before placing your order.

Returns & Exchanges

We want you to love your QUIEZE purchase. If something isn’t right, here’s how we can help:

• Return Window: You may request a return or exchange within 30 days of receiving your order.

• Condition: Items must be unused, unwashed, and in their original packaging to be eligible for a return.

• Process: To initiate a return, please contact our customer service team with your order number and reason for return. We’ll provide detailed instructions.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Refunds: Refunds are issued to your original payment method once the returned item is inspected and approved. Processing time may vary by bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We’ll make it right with either a replacement or a full refund, including shipping costs.

Need Assistance?

Our customer support team is here to help with any questions regarding shipping, delivery, or returns. Please reach out via email or our contact form—we’ll be glad to assist you.